Refund and Cancellation

Refund and Cancellation

Refund and Cancellation

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, One Stay Travel will charge Rs. 300 per person per sector as standard cancellation charges, over and above the airline's own cancellation charge will apply.
To amend/cancel your ticket offline, call One Stay Travel Customer Care on 844 8444 840. For all offline cancellation of domestic flights a standard charge of Rs. 999 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 999 per person would be charged for online cancellation and 1999 for any offline cancellation, over and above the airline's own cancellation charge.

For rescheduling of domestic flights, One Stay Travel will charge Rs. 300 per person per sector as standard rescheduling charges.
For no-show on domestic flights, One Stay Travel will charge Rs. 100 per person per sector as standard no-show charges.
Please refer to airline specific amendment and cancellation policy while using One Stay Travel Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

In case of no-show or unutilized bookings, You shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note the convenience fee charged at the time of booking will not be refundable.